Performance & incentives
Every person has a monthly target, earns points automatically as applications move stage, and sees what those points are worth under your incentive plan. Agents see their own figures; managers see their line.
Targets
Each person has a monthly target by product, in amounts, cards and points. Pace is measured on working days, so expected by today, the daily run-rate and the month-end forecast mean the same thing for everyone.
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Team leaders, sales managers and regional managers split the month for their direct reports: the same for everyone, by recent performance, or copied from last month.
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New joiners and people on notice get a smaller share, whichever way the month is split. A product nobody in that role sells is left at zero.
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A person with no target, a big jump on last month, one person carrying too much of the team, or a team total that does not cover the leader's own target is flagged as the figures are typed.
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Each target is turned into the applications the person needs to submit, from their own booking rate, and set against what they submit today.
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The head of sales spreads the yearly target over the months, evenly or by working days, and sees the pace needed for the rest of the year.
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After the first days of the month only the head of sales can change it. Closed months are read-only, and every change is logged with the old and new figures.
The points engine
When an application moves stage, Assenta records the event and awards the points in the background, by the rules you set. Nobody keys points in, and nobody waits at a screen while they are worked out.
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Stages come from your loan system, so points follow what really happened to each application.
The head of sales closes the sales month from one page, after a preview of what will happen. The close either completes in full or changes nothing.
Points value and incentive plans
Your incentive plan is set up once for each job family. Each person then sees what their points are worth this month, worked out by the same plan.
The money value of points is shown to the person on their own Points Value page, and to their managers on their profile. It never appears on dashboards or league tables.
Turns points into money and back, with the tier gate applied, so an agent can see what reaching the next tier would mean.
Agents see their points, and what those points are worth under your incentive plan, on their own screen at any time.
Campaigns and rewards
The head of sales runs incentive campaigns for a set period. Each one has its rules written down, its progress on every agent's screen, and its rewards tracked until they are paid.
A points multiplier for a product or card type between two dates. Applications in the window earn at the better rate.
Bonus points, vouchers or cash for reaching a share of target, a number of cards or an amount booked. A campaign can count the main product only or require a minimum target, and you choose whether a reward is kept or reversed.
Issue a voucher code, or settle cash to the incentive history for payroll. Rewards can be redeemed or cancelled, and cancelling reverses the bonus points.
A back-test runs an achievement rule on the last three months, with an optional opinion from Assenta AI, before any agent sees the campaign.
Cost and efficiency reports set incentives and campaign costs against the value booked, so sales managers and the head of sales can see which incentive campaigns paid back.
Recognition
Recognition is worked out from the same points and targets as incentives, so an agent's rank and their points statement never disagree.
Who sees what
Access follows the reporting line in every list, report, search and Assenta AI answer, so each person sees exactly their part of the bank.
Direct, field and telesales agents
Sales, field and cross-sell team leaders
Each with their own part of the reporting line
With the CRM administrator, for the whole bank
The HR head, with the head of sales
Document collectors, follow-up and fulfilment agents
Colleagues see each other's public card in the employee directory. Performance, pipeline and points value open only to the person's reporting line, the head of sales and administrators.
Staying on pace
Assenta does not wait for the month-end report. It tells each person what changed, what is behind, and why.
Tap a dashboard tile to see how the figure is worked out, how it compares with last month, a usual month and expected by today, what drives it one level down, and what to do next.
Agents and managers star the leads and applications they care about, and managers also watch large or late applications automatically. Important changes arrive at once, the rest in a digest.
Team leaders and managers post announcements, motivation, campaigns and process changes to their own line, in English and Arabic. Readers can be asked to confirm, and a tracker shows who has not seen it.
Each week a team leader sees the agents below expected pace, compared with the best performers on contacts per day, time to first contact, overdue follow-ups and conversion.
When a team's forecast is below target, Assenta AI drafts a plan: eligible leads to push, the largest applications close to booking, and the agents furthest behind. The team leader approves, and the tasks go out.
Each morning, managers read the last working day's applications and bookings, the month per product with its forecast, and the most urgent risk.
What this means for the bank
Agents see the same points and value that payroll uses, during the month and not after it.
Points come from application stages and written rules instead of spreadsheets, so every figure can be traced to its source.
Managers see who is behind expected pace while there are still working days left to act.
Working days, holidays, new joiners and people on notice are all counted when targets are split and paced.
A 30-minute demo, in English or Arabic, on a sales month like yours.
