Assenta Collection Systems

AI - Driven Debt Collection System for Faster, More Effective Recovery.

Assenta Collection Management System empowers financial institutions to manage debt recovery efficiently with advanced automation, AI-driven insights, and streamlined workflows. Designed to optimize collection processes, it ensures faster follow-ups, better customer communication, and improved recovery rates while reducing operational costs.

With AI-powered case prioritization, smart allocation, performance monitoring, and seamless integration with banking systems, Assenta helps collection teams stay focused, compliant, and result-driven—turning complex recovery processes into smooth, measurable outcomes.

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Collections by Product and Bucket

Core Features

Payment Processing

The Payment Processing feature in the collection management system streamlines the management of customer payments by allowing seamless recording of both full and partial payments. This ensures that every transaction is accurately reflected in the customer's account, making it easier to monitor pending dues and manage collections efficiently. By supporting various payment types and entry methods, the system enhances flexibility and accuracy in day-to-day operations.

In addition, the system includes automated payment reconciliation, which aligns received payments with outstanding balances and updates account statuses instantly. It also maintains a detailed payment history, capturing essential details such as date, amount, and payment method. This comprehensive record improves transparency, simplifies audits, and helps track financial activities over time.

Role-Based Dashboards

Role-based dashboards in ASSENTA CMS offer a personalized and intuitive experience for each user, ensuring they have access to the most relevant tools and insights. Managers benefit from a comprehensive overview of the entire collection process, with real-time data on KPIs like recovery rates and agent productivity, enabling strategic decisions and resource prioritization.

Agents receive a focused view of their individual goals, progress, and incentives, along with task reminders to stay on track and motivated. Supervisors can monitor team performance closely, identify top performers or issues, and reassign tasks as needed to maintain efficiency. These tailored dashboards empower all users to perform their roles effectively and contribute to overall collection success.

Seamless Collection Process

Efficient collection management is essential for maintaining strong cash flow, and ASSENTA CMS simplifies the entire process with precision and ease. The platform provides detailed customer account records, giving teams instant access to critical data like payment history, due amounts, and account status, which supports smarter decision-making and more personalized service. By automating routine tasks such as record updates and schedule generation, the system minimizes manual work and enhances data accuracy, freeing up the team to focus on higher-value activities.

Additionally, ASSENTA CMS helps agents stay productive with clearly prioritized task lists, ensuring they concentrate on the most urgent or high-impact collections, ultimately driving better results with greater accountability.

Goal-Oriented Target Management

Effective target management is crucial for driving organizational success, and ASSENTA CMS provides a powerful system to align agents and supervisors with their goals. The platform allows for the easy assignment of clear, personalized targets based on historical data, individual performance, and business objectives, ensuring each goal is realistic and strategic. Real-time tracking and automated alerts keep everyone informed of their progress, enabling timely adjustments to stay on course.

To foster motivation and accountability, ASSENTA CMS highlights achievements through leaderboards and dashboards, while also supporting underperformers with targeted development plans. This balanced approach promotes consistent performance and encourages continuous improvement across the team.

Revolutionary AI & ML Features

ASSENTA CMS integrates advanced AI and ML capabilities to revolutionize collection processes through intelligent, data-driven automation. By analyzing historical data, the system predicts agent performance, helping managers optimize resource allocation and identify training needs.

It also assesses customer default risks by evaluating payment behavior and external factors, enabling proactive risk mitigation strategies. AI-powered segmentation classifies customers into risk tiers for targeted engagement, while predictive analytics ensure agents are assigned to the right collection buckets based on their strengths. The platform dynamically adjusts targets in real time, aligning them with actual performance and business goals.

A sophisticated scoring system further prioritizes customers based on profitability and risk, ensuring strategic focus. Additionally, machine learning automates customer-agent matching, enhancing efficiency by assigning accounts to the agents best suited for successful collection. Overall, ASSENTA CMS uses AI and ML to drive smarter decisions, boost performance, and streamline operations across the collection lifecycle.

Bucket-wise Distribution

The Bucket-wise Distribution feature categorizes customers based on the number of days their payments are overdue, commonly referred to as Days Past Due (DPD). This classification helps in segmenting accounts into different buckets such as 0-30 days, 31-60 days, and so on, allowing collection teams to prioritize follow-ups based on the severity of delay.

When a new customer is added to the system, their bucket is automatically assigned by calculating the difference between their last paid date and the current date. This automation ensures consistency and accuracy in tracking overdue accounts, making it easier for the team to plan recovery strategies and monitor delinquency trends effectively.

Additional Features

Performance Metrics

Monthly Collection Recovery Rates

Benefits

Increased Collection Efficiency

Automate routine tasks and streamline collection workflows
Improved Customer Engagement

Engage customers faster through integrated calls, SMS, and email, delivering a more personalized and responsive service experience.
Smarter Decision-Making

Use real-time insights and analytics to monitor performance, identify patterns, and fine-tune collection strategies effectively.
Scalable Collection Platform

Easily adapt to growing volumes and team expansion without increasing administrative complexity or cost.

Key Benefits

Real-Time Audit Trails

Real-time audit trails in ASSENTA Collection Systems continuously track and record every user action within the system. This ensures transparency, enhances accountability across the organization, and supports compliance with regulatory standards.

Integrated Communication Tools

Integrated communication tools allow agents to make calls, send SMS, and emails directly from the system, streamlining outreach and improving customer engagement while boosting overall productivity.

Role-Based Access Control

Role-based access control in ASSENTA ensures that each user—whether a manager, supervisor, or agent—has secure, customized access to only the data and features relevant to their role, maintaining data privacy and operational efficiency.

Centralized Data Management

Centralized data management in ASSENTA provides a single, unified view of each customer's information and history, making it easier for agents to access relevant data quickly and make informed decisions.

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Join the leading financial institutions that have already enhanced their collection performance with Assenta Collection Management.

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Assenta Collection Management System